Frequently Asked Questions
Everything you need to know before you shop.
Shipping & Orders
How long does shipping take?
Orders ship within 1–3 business days. US delivery takes 5–10 business days after that. EU/UK orders typically arrive in 7–14 business days. You'll get a tracking number as soon as your order ships.
Do you offer free shipping?
Yes — free shipping on all orders over $50. Orders under $50 have a small shipping fee.
Can I track my order?
Absolutely. Once your order ships, you'll receive a tracking number by email. You can use it to follow your package in real time.
Can I change or cancel my order?
We process orders quickly, so contact us as soon as possible at team@paw-and-co.madethis.app if you need to make changes. We'll do our best to help before it ships.
Returns & Refunds
What's your return policy?
We offer 30-day hassle-free returns. If you're not 100% happy, contact us at team@paw-and-co.madethis.app and we'll sort it out — exchange, return, or refund, no drama.
My item arrived damaged. What do I do?
That's on us. Email team@paw-and-co.madethis.app with a photo of the damage and your order number, and we'll send a replacement right away.
How long does a refund take?
Once we receive your return, we process the refund within 1–3 business days. It'll show up in your account within 5–10 business days depending on your bank.
Our Products
Is the calming dog bed machine washable?
Yes! The cover is removable and machine washable on a gentle cold cycle. We recommend air-drying to keep it fluffy.
What size dogs does the calming bed fit?
The calming bed is designed for small to medium dogs up to about 35 lbs. It's perfect for breeds like French Bulldogs, Beagles, Cocker Spaniels, Corgis, and similar sizes.
Is the treat dispenser safe for dogs?
Yes, it's made from non-toxic, BPA-free materials and designed to keep dogs mentally stimulated safely. Always supervise your dog during playtime, especially on first use.
Is the silicone bowl mat food-safe?
100%. It's made from food-grade silicone — the same material used in kitchen bakeware. It's non-slip, waterproof, and dishwasher safe.
What materials are used in your products?
We use premium, pet-safe materials across all our products — food-grade silicone, BPA-free plastics, and soft plush fabrics. No harmful chemicals, ever.
General
Where do you ship to?
We ship to the US, UK, most of Europe, and many international destinations. Shipping costs and times vary by location.
How do I contact you?
Email us at team@paw-and-co.madethis.app — we typically respond within 24 hours on business days.
Still have a question? Email us — we're happy to help.